Terms of Service

Last Updated: 12/2/25

These Terms of Service (“Terms”) govern your access to and use of the website, services, and deliverables made available through DigitalCrisisManagement.com (“Company,” “we,” “our,” or “us”). By using our website or engaging our services, you (“Client,” “you,” or “your”) agree to these Terms. If you do not agree, you must discontinue use of our website and services.
  • 1. Services Provided
  • 2. No Guarantee of Results
  • 3. Client Responsibilities
  • 4. Payment Terms
  • 5. Intellectual Property
  • 6. Confidentiality
  • 7. Limitation of Liability
  • 8. Termination
  • 9. Third-Party Platforms
  • 10. Governing Law
  • 11. Amendments

1. Services Provided

We provide digital crisis management, online presence optimization, brand management, consulting, content creation, and related services (“Services”). Specific deliverables, project scopes, or schedules may be outlined in a separate agreement, proposal, order form, or invoice (“Service Agreement”).

Certain services and operations may be fulfilled by or through AI Influence LLC, which supports the delivery of DigitalCrisisManagement.com services.

2. No Guarantee of Results

We guarantee the completion and delivery of the agreed-upon deliverables; however, we do not guarantee specific results, such as ranking changes, review removals, visibility outcomes, or search engine improvements. Online results vary due to factors outside our control, including algorithm changes, third-party platforms, and client-provided information.

3. Client Responsibilities

You agree to:

  • Provide timely and accurate access to required information, accounts, and materials
  • Respond to communication and review deliverables promptly
  • Use the services legally and ethically
  • Comply with all applicable laws related to your business

Delays caused by the Client may impact timelines without penalty or liability to us.

4. Payment Terms

Payment amounts, billing methods, and schedules are detailed in your Service Agreement, invoice, or subscription plan.
All payments are non-refundable unless otherwise stated in writing.
We may pause or discontinue work for late or missing payments.

5. Intellectual Property

Unless otherwise agreed in writing:

  • We retain ownership of all proprietary tools, processes, templates, methodologies, and internal systems used to create deliverables.
  • After full payment, the Client receives a license to use the final deliverables for their business purposes.
  • Deliverables may not be resold, redistributed, or repurposed without written permission.

6. Confidentiality

Both parties agree to maintain the confidentiality of non-public information exchanged for the purpose of fulfilling the Services.

Confidential information includes business data, login credentials, documents, and internal strategies.
This obligation continues after the termination of services.

7. Limitation of Liability

Unless otherwise agreed in writing:

  • We retain ownership of all proprietary tools, processes, templates, methodologies, and internal systems used to create deliverables.
  • After full payment, the Client receives a license to use the final deliverables for their business purposes.
  • Deliverables may not be resold, redistributed, or repurposed without written permission.

8. Termination

Either party may terminate the Services by providing written notice.
Upon termination:

  • The Client must pay for all work completed up to the termination date.
  • We will deliver any remaining completed and fully paid-for deliverables.
  • Access to support, ongoing work, or accounts provided by us will end.

9. Third-Party Platforms

Some services depend on third-party platforms, AI systems, algorithms, reviews sites, or search engines.
We are not responsible for:

  • Changes made by those platforms
  • Downtime or outages
  • Algorithmic shifts
  • Issues resulting from client-controlled accounts

Such factors may affect performance, timelines, or outcomes.

10. Governing Law

These Terms are governed by the laws of the State of Florida.
Any legal matters arising from these Terms or the Services will be interpreted in accordance with Florida law.

11. Amendments

We may update or modify these Terms at any time. Updates will be posted on our website with a revised “Last Updated” date. Continued use of our website or Services after updates constitutes acceptance of the revised Terms.